NoFraud

Fraud Prevention Software

To protect our customers and our store from unauthorised credit card use, we use Fraud Prevention Software from NoFraud. This system helps prevent fraudulent transactions while keeping genuine customers safe.

How it works

When you place an order using a credit card, the system reviews the information provided. If everything looks normal, your order will proceed as usual.

If unusual or inconsistent information is detected, your order may be placed on hold. In this case, NoFraud may contact you by email, phone or text to verify your details. They may ask for additional information to confirm your identity or payment method. This helps ensure that the cardholder is the person placing the order.

Only Popculture Tengoku Limited and NoFraud analysts will ever see this information. We take privacy seriously and keep all customer information strictly confidential. We understand this process can feel inconvenient, but it is an important step in preventing fraud and protecting our community.

If verification is successful, your order will continue processing. If we cannot verify the order within three business days, or if the information does not match, we will cancel the order and issue a full refund if payment has already been made.

Common things that trigger fraud alerts

Using a Virtual Private Network
Using an IP changer or masked connection

If possible, please turn these off before checking out. Orders placed through VPNs or IP changers are more likely to require manual verification or cancellation.

If you are ever contacted by us or by NoFraud, please understand that this is simply part of our effort to protect customers and prevent fraudulent activity.