Shipping and Returns

Shipping Policy

Pickup

At this time we are not able to offer order pickup. All orders are shipped directly to you.

Handling Time

Please allow one to three extra days after placing your order for us to prepare and package it. We always aim to dispatch orders as quickly as possible and take great care with every parcel.

Delivery

You will receive an email as soon as your order has been dispatched. If you selected a tracked service, your tracking information will also be included.

PO Boxes

We do not ship to private PO Boxes. If you need an exception or have questions, please contact us before placing your order.

My Order Did Not Arrive

If your order appears delayed, please begin by checking your tracking information. Your next step is to contact the courier handling your parcel, as they will have the most up to date delivery details.

Occasional delays can occur due to weather, road closures, flight schedules or seasonal peaks. December in particular can experience an additional ten to fifteen business days of delay.

If you are still unable to locate your parcel after completing these steps, please contact us and we will assist.

Please note that neither Popculture Tengoku nor our shipping partners can provide refunds or replacements for items that have been lost, stolen or damaged after a successful delivery scan at your address.

Domestic Shipping

For full details, please see our domestic shipping policy.

International Shipping

For full details, please see our international shipping policy.

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Returns Policy

Change of Mind

Please choose carefully as we do not offer refunds or exchanges for change of mind purchases.

Returns

We offer a seven day return period. You have seven days from the date your item is delivered to request a return.

To qualify, your item must be in the same condition you received it. This means unopened, unused, unworn if applicable, with original tags and in the original packaging. Proof of purchase is required.

To start a return, please contact us through our contact page. If your return is approved, we will provide a return shipping label and instructions. Items returned without approval cannot be accepted.

You are always welcome to contact us with any questions about returns.

I Received the Wrong Item

If you received an incorrect item that is still sealed, unused and in mint condition, we will replace it, refund it or provide store credit. Please contact us and we will take care of it.

My Item Arrived Damaged or Faulty

Please inspect your order as soon as it arrives. If your item is damaged, defective or incorrect, notify us immediately so we can investigate and resolve the issue.

We will arrange for the item to be returned to us for assessment. If the fault or damage is confirmed, the item will be repaired or replaced.

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. Approved refunds will be issued back to your original payment method or provided as store credit if preferred.

Please note that bank and credit card refunds may take time to process. PayPal refunds may take up to thirty days. Store credit is available immediately.

Restocking Fee

A restocking fee of fifteen percent applies to items returned due to customer error or preference.

Return Shipping for Domestic Customers

When your return has been approved, we will cover the cost of return shipping with a prepaid label that includes tracking.

If you choose to send the item back using your own courier, you will be responsible for the cost and we cannot reimburse lost or damaged parcels.

Return Shipping for International Customers

International customers are responsible for return postage. Once your return is approved, we will provide instructions for sending the item back to us.

How to Pack Your Items for Return

Please protect the item with bubble wrap or similar padding and fill any empty spaces in the shipping box to prevent movement during transit.

Scenarios Where Refunds Cannot Be Offered

We cannot offer refunds for cosmetic damage to outer boxes or minor paint variations. While we aim to send items in the best condition possible, transit can cause slight wear that is outside our control.

We do not offer refunds or reimbursements for import duties, taxes or any international fees.

Some items cannot be returned, such as perishable goods, custom made products, personalised items, hazardous materials or flammable liquids. Sale items and gift cards are also non returnable.

If you have questions about a specific item, please contact us and we will be happy to help.