We Accept the Following Payment Methods:
- American Express
- Apple Pay
- Google Pay
- Shop Pay
This is only available to those who live in either New Zealand or Australia.
Afterpay allows you to shop now, pay later by splitting the purchase into 4 equal parts which can be paid off every 2 weeks.
In order to checkout with Afterpay, you must have an Afterpay account, be over the age of 18, and the purchase amount must be within the range of $40 - $2,000.
Afterpay will determine if your order is approved or declined, Popculture Tengoku are not able to provide any reasons as to why your order may be declined.
If your order is declined, you will need to contact Afterpay directly.
You cannot use this payment method to purchase gift cards.
Store Credit & Gift Cards
As part of some of our running promotions or contests, we giveaway store credit via gift cards. You will be able to checkout and use the store credit immediately once we have allocated it to you.
Some gift cards and store credit may only be available for a limited amount of time.
Store credit provided in lieu will last until it has been exhausted.
We offer Paypal as a payment option which you can choose to use via the checkout process.
If you checkout with this method, we will be able to process your orders that much sooner.
When it comes to pre-orders, we prefer for you to checkout using this method.
Shop Pay allows you to checkout faster by saving your email address, credit card as well as your shipping and billing information.
Using this payment method allows you to quickly move through the checkout and authorise the order with a 6-digit code via text message. Your order is processed when you enter the unique code in the checkout.
Checkout Currency Explained
We're a business based in New Zealand, albeit, we have a currency converter on our site which allows you to view all prices in your local currency, the final checkout process will convert the currency to NZD and you will be billed in NZD.
Fraud Prevention Software
To help combat the ever growing problem of credit card fraud, we've implemented Fraud Prevention Software from NoFraud which screens all of the orders. Using this software on our site helps protect consumers from unauthorised credit card use and protects businesses against fraudulent orders.
How does this work?
When you place an order via our site using a credit card, the Fraud Prevention Software performs an analysis check to determine if there are any irregularities with the information which you have provided us. If no warning flags are found, your order will be processed as per normal.
If the Fraud Prevention Software finds any irregularities with the information which you have provided us, we will place your order on hold and the team at NoFraud will contact you requesting some more information as to why some of these warnings signs have been detected. They may contact you in the form of an email/call or text message.
In some cases they may need further information to confirm your identity or verify your payment method and they will contact you on our behalf if this information is ever needed.
If we ever needed to confirm your identity, the information will only ever be viewed by Popculture Tengoku Limited and by our Fraud Prevention Analysts at NoFraud.
We respect your personal privacy and it is kept within the strictest confidence.
In a perfect world, we hope that we don't have to go down this route.
If your information checks out, your order will process as per normal.
Should an order be unable to be verified due to a lack of information, and the information still does not align with what's provided or there's no contact from the customer within 3 business days, we will cancel the order. If the funds have been paid, we will issue a full refund.
Known things which trigger our Fraud Prevention Software
- Using a Virtual Private Network (VPN)
- IP Changers
If you are placing an order via one of the above, we ask that you please switch it off when checking out as it triggers our FPS.
We may cancel your order and ask you to checkout again with the VPN/IP changer turned off.
Please note that if we or NoFraud contact you for further information, we're only trying to determine why warning flags have been detected within our Fraud Prevention Software, we're doing our part to combat credit card fraud.