Pre-Order Policy

What is a Pre Order and Why Do We Offer Them

A pre order lets you secure an item before it arrives in stock. By placing a pre order, you reserve that item for yourself and guarantee your allocation. This is especially helpful for limited releases and popular figures that often sell out quickly.

Limited Pre Order Stock and Order Windows

Most pre orders come with a limited number of units. Once we reach that limit, the pre order will close. Some pre orders also have a set ordering period. The pre order will close when either the time frame ends or the stock limit is reached, whichever happens first.

If a pre order appears to still be open but the cut off date has passed, please contact us for confirmation. Orders placed after the cut off date may need to be cancelled if the manufacturer no longer accepts additional allocations.

If your pre order is accepted, your item is officially reserved.

Pre Order Payments

Pre orders under 150 dollars are charged upfront unless different arrangements have been made in advance.

High Value Pre Orders and Deposits

Items priced at 150 dollars or more can be paid in full or secured with a deposit of up to 25 percent. On the product page, simply choose the pre order payment option and select either pay in full or pay deposit.

If the deposit option is not visible, contact us and we will help set it up for you.

Once your order is secured with a deposit, we will send you an email confirming how much you have paid and how much remains. When the item arrives in stock, we will send you a final invoice that you can pay using AfterPay, PayPal or card. Shipping fees will also be included if they have not yet been charged.

If we cannot reach you within seven days of sending the final invoice, we will cancel the pre order and issue store credit equal to the deposit paid.

Pre Order Cancellations

If you choose to cancel a pre ordered item, we will issue store credit rather than a full refund. In some cases a full refund may be possible, so please contact us and we can review the situation.

Pre Order Release Dates

Estimated release dates are listed in each product description and will be updated if any changes occur. Release dates can differ from Japan and delays do sometimes happen. While delays are outside our control, we always keep product listings as accurate as possible.

We do not offer compensation for late arrivals since delays are common in the collectibles industry and depend on manufacturing and international logistics.

If the Manufacturer Cancels a Pre Order

If a manufacturer cancels an item completely, we will issue you a full refund. This situation is rare but can occur, and we appreciate your understanding.

Pre Order Shipping

Because early product information is often limited, shipping estimates are based on the details we are given. Sometimes final weight or box size can only be confirmed once the item arrives. If the information is too unclear, we may request a 25 percent deposit and then issue the remaining invoice, including shipping, once the item is in hand.

Pre Orders and In Stock Items Purchased Together

If you place an order that contains both in stock items and pre order items, we may need to request additional shipping fees to send the in stock items early. Pre order items cannot ship until they arrive with us.

If you ever have questions about pre orders or need help understanding the process, feel free to reach out. We are always happy to assist.