Shipping policy

Shipping Policy

Pickup

Unfortunately, in the meantime, we don’t allow orders to be picked up.

Handling time

Please allow for an extra 1-3 days after purchasing from our site before your order will be dispatched. Ideally, we want to have your order posted as soon as possible.

Delivery

You will be sent an email once the parcel(s) have been dispatched and any additional information such as tracking if you have chosen this option.

PO box

Please contact us prior to completing an order regarding posting to a PO Box.

My order did not arrive

Please first check the postage information which we have provided you for your order.

The next step would be to contact the shipping company handling your parcel.

Sometimes there can be delays with our shipping partners, due to road closures, weather and flight delays. Please allow an extra business day or two to accommodate for such.

In the busy period of December, we can expect delays up an extra +10-15 business days on all shipments.

If you are still not having any luck, please contact us.

Regrettably, neither Popculture Tengoku nor our shipping partners are able to refund or replace items that have been lost, damaged or stolen after successfully being delivered to your property.

High-value items

Some items over a certain price threshold, will require both, a signature upon delivery and tracking to complete the checkout procedure.

This is to help eliminate parcel theft and loss of your order.

Domestic shipping

Please see our domestic shipping policy here: Domestic Shipping

International shipping

Please see our international shipping policy here: International Shipping